Monthly Archives: May 2017



It’s all about perception. Japan can be a place full of Jasmine Tea, quick naps, # block, #nuo street names. Japanese couples sleep in separate beds and don’t negotiate. They expect more on price. Their culture is strict and polite and bow with 2 hands when they give a business card. Know your audience.

TYPE of Beds & Bedding/Room Type:

  • Single-1; Price/person based on room types
  • Double-2
  • TRL-3
  • Quad-4
  • Rollaway-Fold Away
  • ADR-Total $/Total Room-Nights
  • Occupancy %-Total # of occupied rooms/total # of rooms
  • Room/Night-One occupied room during one night stay
  • Family Plan-Family plan, children don’t pay for stay; Kids pay for nothing below 12 years old
  • Extra Person
  • ADR=Total$/Total Room-Nights
  • Cancellation Rate-# of canceled bookings/total bookings % (UK is 14%, about a a third, higher for countries like 55%); People like to have multiple choices
  • Average Transaction Size=Total Sales ($)/#of consumed bookings
  • Average Stay=# of Room-nights/# of bookings
  • Lead Time (LT)=The Time Between the date of reservation and date of service
  • Sold Out-The hotels has no more rooms available for a certain night; Can you think of increasing ADR
  • Over Booking=The hotel took a risk and confirmed more than available

*Look at cars parked outside of motel and number of lights on. Orlando has a standard of 2 double beds. Bed based on family relations in hotel. Room types are how many people are allowed for the money you have made and defined by local relations (usually).  Fire department in the New York District.


  • Markup from Top is 100/1-10
  • Markup from Bottom is 100/10
  • Net + MU (%)=Selling Price


Turnkey, margins, and groups; Tizv; Offer economies of scale: Riets individual vs. FLAG BRAND CHAIN (Rate Parity); 12% TR


Franchise-Renting Brand

Owner/Individual 20%

Lease (Acord) 8%

Brand Contribution: Call Center, National Sales

250 years lease in Dublin, Guinness; 9,000 year lease

Hampton Brand – best in World by J.D.


Industry Level Accommodation

Flagged vs. Independent

Pros and Cons CHARTS EACH



  • CRS
  • Loyalty
  • Brand Recognition
  • Corporate Level Experience
  • Purchases Power
  • Regional Sales, Marketing, and Revenue Management



  • Brand Fees (7-15%)
  • Brand Standard Requirement
  • Brand Vulnerability
  • Distribution Restrictions (BRG, LNF)




  • No Brand Fees
  • No Distribution Restrictions
  • No Brand Vulnerability



  • No CRS
  • No Corporate Level Experience
  • Limited Purchasing Power
  • No regional team



  • Central Purchasing/Economies of Scale
  • Need to meet brand standards
  • Growth only through additional Franchise purchase
  • Pay-up from fee to join franchise
  • Pay ongoing royalty as % or revenue
  • Property run by owner/manager based and brand standards
  • Buy Brand Recognition


Dependent on Brand Strength for sales and reputation


GDS-Founded by American Airlines

  • Sabre
  • Apollo
  • Worldspan


  • Motel-Accommodation/No service
  • Motor Inn-Parking lot
  • Inn-No parking lot
  • Hotel-Motel 6; are franchises
  • Resort-Activities; go and not have to pay; must have a pool
  • AirBNB
  • Hospitals
  • Hostels
  • Timeshare
  • Capsule Hotel
  • Campsites
  • Home away from-unit by the door; one family staying, and most numbers
  • Bed and Breakfast-More than 1 room with a breakfast
  • Business Hotel-conference facilities with at least 50 people and Hotel Definition
  • Mega Resort-More than 1,000 resorts; The largest hotel with rooms is the Venetian and MGM Grand in Vegas
  • Brand-Group of Hotels under chain that carries same name and follows least quality assurance and follows list; owned by chai
  • Hotel Chains see below


Hotel Chains


Chains always make money; owner does not always; Decrease in Franchisees and Increase in Independent Hotels

Close to 30% of Hotel Owners are Indian

Marriott (Ritz-Carlton, Farfield, Mariott), Hyatt, La Quinta (4 seasons), Motel 6, Starwood (Upscale choice is the lowest in Starwood Hotels) 9 Brands), Bestwestern, 4 seasons, Choice (Sleep Inn, Clarion), Wyndham (largest chain with 6,000 Hotels), Fairmont, Wnydham (Window, Days Inn, Howard, Travelodge, Super 8 Motels; Is an organization that manages distribution, and support more than one hotel brand

Service Facility: Laundry, Restaurant, Business Room, Wi-Fi, and Room Service

Not Service/Amenities:CTV, Shampoo, Housekeeping, and Pool

IHG 4,7000 only own 9 and the largest

  • Market capitalization: # of shares available to purchase x $ price; also known as the base company on how much money you make
  • 54 Billion on Priceline; $10.5 on Expedia



  • Hilton International/Hilton Corporation; Blackstone Brought
  • Sell Assets and be more liquid and get cash for global expansion



  • Hilton – 25 Billion
  • Marriott – 21 Billion
  • Starwood – 12 Billion
  • IHG – 10 Billion
  • Hyatt – 8.6 Billion
  • NY WOLDOFF 1.95 Billion = 1.3 Million key





Vouchers save money and time.  The top sold ancillaries is private and saved transfers. We can get discounts because of blackout dates and bus tours take profit after 10 seats. A long distance coach goes 911/day. XML connectivity shows on your system.  10% make on activities and commitments on activity.





The American Bus association sets the rules and regulations for buses. An array of costs such as a Tour Guide, Driver, Bus itself and Dot (Department of Transportation Conditions such as bus cannot drive more than 14 hours/Driver 10 hours. You cannot negotiate national parks because they are government related, but you can negotiate:

  • Hotels
  • Baggage Handling
  • Activities
  • Buses
  • American Breakfast which is bigger or continental which is smaller


Never let suppliers win, seller (business). Buses stop at 45 because it only has that many seats.  It must have a name list and rooming list with who will be in each room whether it is a single or double. Most Bus Tours plant to operate 5-6.  Clients are willing to move because they are already planning to go unless work gets in the way.  You can change dates based on guaranteed dates. Baggage Handling-clients expect people want to check bag before loaded to moving baggage. Moving back gage from one place to another. You can always have a rollaway bed cost for a bed to bring into room.  Max is 4/person; maybe 5 for Orlando.  Variable Prices include: /person, Hotel, Meals, Attraction Tickets, Flights, and Baggage Handling


Round-trip is your in and out.  You do need to know diets and restaurants for people to eat at. Single Expenses only refer to accommodations.  We don’t offer insurance for tour operators; can as a variable but don’t usually cause insurance and is cheaper abroad. The American Bus Association can see new buses.  National parks are government and you cannot negotiate with them.  You can negotiate group rates on Hotels, Baggage Handling, Meals, Activities, Buses, and never let suppliers win.  You could also offer a continental small breakfast or an American bigger breakfast.

Types of Locations

  • Hotel-building with units
  • Vacation Homes-Has only been around in (500,000 units/world) 10 years
  • Air BNB-Living Family




As a trainer, you’ll be responsible for showing educators how to integrate Google tools in the classroom. A teacher can use Google Sheets and Forms to measure and analyze student growth, Deliver quizzes to students, and Collect feedback from students. Google Classroom allows Teachers to view, comment, and edit student work in real time, teachers can create and manage class discussions, and teachers can reuse posts from year to year. Some tools that can help expand the four walls of your classroom and bring your lessons to life include Google Expeditions, Google Maps, and Google Hangouts. Mr.Sanchez wants to ensure that the teachers at his school feel supported and empowered to use technology in their classrooms. Some support models he can implement are curated professional development resources, staff development workshops, student-led support, and embedded instructional coaches.


Google Shopping allows shoppers to quickly and easily find your products on Google. As a seller, Google Shopping lets you attract more potential buyers. Google Shopping helps you to reach shoppers while they are searching for items to buy on Google. You can also control your product information. With Google Shopping, you can maintain the accuracy and freshness of your product information.

Google Shopping is currently available in Australia, Austria, Belgium, Brazil, Canada, Czechia, Denmark, France, Germany, Italy, Japan, Mexico, Norway, Poland, the Netherlands, Russia, Spain, Sweden, Switzerland, Turkey, the UK, and the US. By linking your Google AdWords and Merchant Center accounts, you will be able to surface your products directly to users through Shopping ads.

If you’re a retailer, you can use Shopping campaigns to promote your online and local inventory, boost traffic to your website or local store, and find better-qualified leads. First, send Google product data with Merchant Center and create a campaign in AdWords. Shopping ads are then placed in a different area because they’re more than a text ad–they show users a photo of your product, plus a title, price, store name, and more. These ads give users a strong sense of the product you’re selling before they click the ad, which gives you more qualified leads.

  • More traffic: Many businesses experience significantly higher clickthrough rates (CTR) with Shopping ads compared to text as shown in the same location for shopping-related searches.
  • Better qualified leads: As a merchant, you can increase the quality of your leads by featuring product information directly in your ads to help shoppers make informed purchase decisions such as image and cost.
  • Easy retail-centric campaign management: Instead of keywords, Shopping ads use the product attributes you defined in your Merchant Center data feed to show your ads on relevant searches. Browse your product inventory directly in AdWords and create product groups for the items you want to bid on.
  • Broader presence: More than one of your Shopping ads can appear for a given user search and, if relevant, a Shopping ad and a text and can also appear at the same time.
  • Product Shopping ads. These are created based on the product data that you submit to Merchant Center.
  • Showcase Shopping ads. You’ll create these in AdWords by grouping related products together. That way people can compare several of your products and click the right one.Powerful reporting and competitive data: See how your products are performing at any level of granularity you want. Identify growth opportunities with impression share data and the Bid Simulator tool.

    How Shopping campaigns and Shopping ads work

    Shopping ads use your existing Merchant Center product data — not keywords — to decide how and where to show your ads. The product data you submit through Merchant Center contains details about the products you sell. We’ll use these details when we match a user’s search to your ads, making sure to show the most relevant products. You manage your Shopping ads in AdWords using Shopping campaigns, a simple and flexible way to organize and promote your Google Merchant Center product inventory within AdWords. You can advertise your store and your products using two types of Shopping ads:

    Product Shopping ads are charged using cost-per-click (CPC), which is just when someone clicks your ad. So you’re charged only when someone clicks an ad that leads to the landing page on your website or to the Google-hosted landing page for your local inventory. Learn more about cost-per-click (CPC) bidding

Showcase Shopping ads are charged using cost-per-engagement (CPE), which is when someone expands your Showcase Shopping ad to see more and then clicks. Charged only when people expand your ad and then click a link. If they just expand the ad, that’s free. Learn more about cost-per-engagement (CPE) bidding. When you’re creating your Shopping campaign, you’ll decide how much you’re willing to pay for each click or engagement. You’ll only pay the minimum amount necessary to rank higher than the advertiser immediately below you, and you’ll often pay less than your maximum bid.

Where your ads appear

  • Google Shopping (in select countries)
  • Google Search, next to search results and separate from text ads
  • Google Search Partner websites, including YouTube and Image Search in some countries (if your campaign is set to include search partners)

Your Shopping ads can appear at the same time as text ads because we want to give shoppers access to the full variety of products that match their search.

Business information section of Merchant Center

In the navigation panel in your Merchant Center account. This information is used in different Merchant Center programs, such as Shopping ads. Google uses the business information you submit to display to users who view your products online.

  • Business display name: The name of your business or store.
  • Website: The domain that hosts your products.
  • Business address: The location of your headquarters.
  • Primary contact: The primary contact information for your Merchant Center account.
  • Technical contact (optional): The technical contact information for your Merchant Center account. This point of contact is used to send updates (as indicated) following data feed processing. Your contact information won’t be displayed publicly.
  • Customer service contact (optional): The customer service contact email, URL, and number from your website.


Verify and claim your website URL in the Website page under Business information. Use this page to claim your website URL and go to Business information to update your URL.. Before you can upload product data to Merchant Center for Google Shopping, you need to verify and claim your store’s website URL. Verification lets Google know that you are an authorized owner of a website URL. Claiming associates the verified website URL with your Merchant Center account. Merchant Center leverages Google Search Console, a product that helps you monitor and maintain your site’s presence on Google, for website verification and claim.

If your domain is already verified in an existing Google Search Console account, the easiest option for claiming that URL in Merchant Center is to add the Google Account for your Merchant Center account as an Owner of the verified Google Search Console account.
  • HTML file upload (most common method): You’ll upload an HTML file to your server and we’ll verify that the file exists in the specified location. To use this method, you must be able to upload new files to your server. To stay verified, do not remove the HTML file even after you’ve verified and claimed your website URL.
  • HTML tag: Add a meta tag to your homepage. To use this method, you must be able to edit the HTML code of your site’s index page. To stay verified, do not remove the HTML tag even after you’ve verified and claimed your website URL.
  • Google Analytics: Add the Google Analytics code you use to track your site. To use this method, you must be an administrator of the Google Analytics account and you must be using the asynchronous tracking code. The Google Analytics tracking code is used only to verify your website URL ownership. No Google Analytics data will be accessed.
  • Google Tag Manager: Add the Google Tag manager container snippet to your website. You must have “View, Edit, and Manage” account level permission in Google Tag Manager. The Google Tag Manager container ID is used only to verify website ownership. No Google Tag Manager data will be accessed.

Multi-client accounts

Multi-client accounts allow you to submit items for more than one website domain. Multi-client account owners may verify and claim a website URL for the parent account. Typically, the parent account should verify and claim the top-level domain, e.g. Each sub-account will then automatically inherit the claim and can submit products for that domain. . Merchant Center multi-client accounts allow a single person or company to submit data feeds for multiple domains. Each client may have a distinct store name and URL. When you request a multi-client account, your current Google Merchant Center account will become a sub-account in your new multi-client account. Avoid submitting duplicate websites containing similar content to avoid account disapproval. Learn more about our policies on duplicate content. Multi-client accounts are designed for the management of multiple sellers and domains at a large scale, such as marketplaces and multi-country retailers. If you want to connect your Google account to multiple Merchant Center accounts, for example in order to manage their feeds, you can request to be added as a user by the respective account admin. Request a multi-client account.


XML is not a replacement for HTML.

XML and HTML were designed with different goals:

  • XML was designed to describe data, with focus on what data is
  • HTML was designed to display data, with focus on how data looks

HTML is about displaying information, while XML is about carrying information.

XML Components

  • Element

An XML element is everything from (including) the element’s start tag to (including) the element’s end tag.

An element can contain:

  • other elements
  • text
  • attributes
  • or a mix of all of the above…


 <book category=“CHILDREN”>

   <title>Harry Potter</title>

   <author>J K. Rowling</author>




 <book category=“WEB”>

   <title>Learning XML</title>

   <author>Erik T. Ray</author>





In the example above, <bookstore> and <book> have element contents, because they contain other elements. <book> also has an attribute (category=”CHILDREN”). <title>, <author>, <year>, and <price> have text content because they contain text.

  • Attributes

XML elements can have attributes, just like HTML.

Attributes provide additional information about an element.

In HTML, attributes provide additional information about elements:

<img src=”computer.gif”>

<a href=”demo.asp”>

Attributes often provide information that is not a part of the data. In the example below, the file type is irrelevant to the data, but can be important to the software that wants to manipulate the element:

<file type=”gif”>computer.gif</file>

Attribute values must always be quoted. Either single or double quotes can be used. For a person’s gender, the person element can be written like this:

<person gender=”female”>

or like this:

<person gender=’female’>

If the attribute value itself contains double quotes you can use single quotes, like in this example:

<gangster name=’George “Shotgun” Ziegler’>

or you can use character entities:

<gangster name=”George &quot;Shotgun&quot; Ziegler”>

  • XML Elements vs. Attributes

Take a look at these examples:

<person gender=”female”>










In the first example gender is an attribute. In the last, gender is an element. Both examples provide the same information.

There are no rules about when to use attributes or when to use elements. Attributes are handy in HTML. In XML my advice is to avoid them. Use elements instead

XML Syntax Rules

All XML Elements Must Have a Closing Tag

XML Tags are Case Sensitive

XML Elements Must be Properly Nested